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Bob joined Ambassador as Head of Guest Experience in April 2021 and was promoted to the role of Head of Operations in 2023 with responsibility for all aspects of ship operations including overseeing the delivery of the Ambassador product. With the guest service and experience at the heart of the Ambassador business, he was promoted to the position of Chief Experience Officer in 2024, bringing a renewed focus to the experience guests enjoy when onboard, hotel operations, onboard guest services and turnarounds.
Bob has worked in the hospitality and travel industry for over 18 years, originally training in hospitality management. He started his career overseas in 2000 before moving onto a cruise ship, working his way up to Cruise Director. He has played a pivotal role in shaping the Ambassador Cruise Line guest experience with an enviable track record of enhancing satisfaction scores and reputation.
Having started out as an entertainer and presenter onboard ships, to then an Entertainment Director, Bob is very familiar with the requirements of performing to an onboard audience from all perspectives.
Bob has been a huge advocate for the Theatre@Sea programme and the innovation it has brought to the line. He continues to look for innovation in guest experiences and to this end is delighted to be Ambassador’s powerhouse championing the Ambassador/PEEL Playwriting Challenge.
Susannah started her journey with playwriting and producing at a very early age. A winner of the BBC Young Playwright of the Year she was also joint BBC Young Filmmaker two years later. She started and performed and write for the much applauded innovate theatre company ‘Action Replay’ at the National Media Museum and organised the first European Conference and Festival of Theatre-in Museum – Go Live.
Action Replay performed stories and theatre pieces in a wide range of theatrical styles to tell the stories of the science, history and art of photography, film & television. Susannah became Head of Theatre and Special Events, commissioning new theatre and innovations for Action Replay and organising ‘Script to Screen’ programmes with writers and filmmakers, including a then newly discovered Danny Boyle.
Since founding PEEL, (the PEEL Entertainment Group Ltd), Susannah has commissioned and produced many plays and touring theatre including an adaption of Anna Sewell’s Black Beauty and an outdoor promenade reimagining of A Midsummer Night’s Dream.
Bringing theatre to the cruise industry has been a very big passion for Susannah who is proud of the amazing programme the company has been able to showcase and the work we have been able to give to writers, directors, actors, and production staff. Susannah is also a TEDx speaker.
